Hormann Promatic garage door remote stopped working

[MarkusH]

Hello, I moved into a house which had a Hormann Promatic remote garage door. This has worked for 2 years, but now the remote controls are not working.
The unit works fine if I press the button on the unit to open/close it.

I was wondering if anybody has had any experience with remotes not working

(please note - I have changed the batteries on both remotes - but neither work (ie - I have 2 exact remotes with 2 buttons on each)).

I don't even know where the remote receiver is as I haven't got any manuals - and ones I have looked at online don't seem to have any help for remotes stopping work.

Thanks if you can help.

 

[merlin50]

all you can do is check the receiver when you find them

 

[jjcloverleaf]

We had a similar problem and contacted a company called www.garagedoorrepairsstockport.co.uk which we found after searching for garage door repairs on google. They were happy to explain the solution over the phone.

 

[Mw Roofline]

We had a similar problem and contacted a company called www.blahblahblah.co.uk which we found after searching for garage door repairs on google. They were happy to explain the solution over the phone.

 

[Alarm]

You may have to reprogram them back into the system after a battery removal, which model have you?