Most homeowners just want a timely tradesman

Punctuality is the quality homeowners look for most when hiring tradesmen, according to a new survey.

Research by also found that having a polite manner and responding promptly in communication also have a positive influence, according to 83 per cent of respondents.

In third place, 81per cent feel that they are more likely to hire a tradesman who can talk them through the process of their project.

Communication as well as organisation appear to dominate the top of the table, which shows how much homeowners value professionalism when hiring tradesmen. This is further emphasised by the qualities which follow on the list: 78 per cent are more likely to hire a tradesman if they send through a professional quote, while 69 per cent are more likely to choose a tradesman if they create a solid schedule.

The qualities ranking bottom of the list suggest that appearances have less of an impact on a homeowner’s choices. Having a modern, clean and professional looking van only makes 47 per cent of homeowners more likely to hire a tradesman, whilst wearing a branded uniform only influences 22 per cent.

Sitting at the bottom of the table, a tradesman’s age has the lowest impact on the homeowner’s likelihood of hiring, regardless of whether they are older (19 per cent) or younger (seven per cent).

Plentific spokesman Stephen Jury said: “Whilst all of these qualities can help a tradesman get hired, it is clear from our findings that appearances make less of an impact on a homeowner’s decisions. Organisation is key: arriving on time, being prompt in communication and generally having a polite and positive manner will make potential clients more likely to hire a tradesman.”

What mannerisms would make you more likely to hire a tradesman?
Mannerism/Quality More Likely
Being Punctual 84%
Polite Manner 83%
Responds Promptly in Communication 83%
Talks Me Through the Process of the Project 81%
Sends a Professional Quote 78%
Creates a Schedule 69%
Has a Modern, Clean and Professional Looking Van 47%
Wears a Branded Uniform 22%
Is Older in Age 19%
Is Younger in Age 7%