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As regular forum-goers will be aware, I have recently bought a smartphone for my 13 y o son.
Barely a month in, and we get a bill for unbilled services for £3.07. I query why, as he has not used all his allowances. This is the provider's response:
Dear Mr Abbott,
Thank you for your email regarding the unbilled charges on your account.
I apologise you're unsure what the extra charge relates to on your account. Having looked into this, it appears you have signed into a premium text subscription service.
As you have asked for a list of these charges, I have emailed this rather than attempting a callback.
Premium texts are sent from 3rd party companies and include an additional, chargeable service.
The number that text you with this service was 85028, and belongs to a company called Flirty Mob. They describe their service as a members only chat service and are an interactive company. Each text that they've sent to you has been charged at £3.07 each excluding VAT.
To stop your subscription to this company, please text STOP to 85028, which will remove your mobile number from their service.
I appreciate that these charges may come as a shock, and sometimes it's easy to subscribe to services such as these, without being made aware of their costs. If you'd like to request a refund of these charges, you can call the company directly on 0203 2391589 .
If Flirty Mob decline your request, you can escalate this to the governing body for premium text services, PhonepayPlus. Use this link for more information, PhonepayPlus.
As these charges were applied by a third party company, and not by Talkmobile, we're unable to remove them. I understand that you may feel frustrated by the service that has been subscribed to your number, but I assure you that if you follow the process above, you have the greatest chance possible of receiving a refund if it's due.
If you need more help, please reply to this email or call Customer Services on 0870 071 5888 between 8am and 7pm Monday - Friday, 9am - 6pm Saturday and 10am - 5pm Sunday. One of our advisors will be happy to help you.
Kind Regards,
Rosalyn Parsonage
Customer Services
E [email protected]
T 0870 071 5888 or 5888 from your Talkmobile phone
PO Box 347, Unit 19, Southampton, SO30 2PZ | talkmobile.co.uk
Now, neither myself nor 13 yo would sign up to an adult chat service, not even in error. I have checked the text messages received and sent and there is none from FM.
I have contacted Phonepayplus and they seem at a loss to know how to stop these charges if contacting the firm and sending a STOP text fail to work. It is unlikely I will get a refund either.
If the worst comes to the worst, I could ditch that number, but who's to say they wouldn't do it all over again with the new one?
Has anybody else been scammed like this??
Thanks, guys.
Barely a month in, and we get a bill for unbilled services for £3.07. I query why, as he has not used all his allowances. This is the provider's response:
Dear Mr Abbott,
Thank you for your email regarding the unbilled charges on your account.
I apologise you're unsure what the extra charge relates to on your account. Having looked into this, it appears you have signed into a premium text subscription service.
As you have asked for a list of these charges, I have emailed this rather than attempting a callback.
Premium texts are sent from 3rd party companies and include an additional, chargeable service.
The number that text you with this service was 85028, and belongs to a company called Flirty Mob. They describe their service as a members only chat service and are an interactive company. Each text that they've sent to you has been charged at £3.07 each excluding VAT.
To stop your subscription to this company, please text STOP to 85028, which will remove your mobile number from their service.
I appreciate that these charges may come as a shock, and sometimes it's easy to subscribe to services such as these, without being made aware of their costs. If you'd like to request a refund of these charges, you can call the company directly on 0203 2391589 .
If Flirty Mob decline your request, you can escalate this to the governing body for premium text services, PhonepayPlus. Use this link for more information, PhonepayPlus.
As these charges were applied by a third party company, and not by Talkmobile, we're unable to remove them. I understand that you may feel frustrated by the service that has been subscribed to your number, but I assure you that if you follow the process above, you have the greatest chance possible of receiving a refund if it's due.
If you need more help, please reply to this email or call Customer Services on 0870 071 5888 between 8am and 7pm Monday - Friday, 9am - 6pm Saturday and 10am - 5pm Sunday. One of our advisors will be happy to help you.
Kind Regards,
Rosalyn Parsonage
Customer Services
E [email protected]
T 0870 071 5888 or 5888 from your Talkmobile phone
PO Box 347, Unit 19, Southampton, SO30 2PZ | talkmobile.co.uk
Now, neither myself nor 13 yo would sign up to an adult chat service, not even in error. I have checked the text messages received and sent and there is none from FM.
I have contacted Phonepayplus and they seem at a loss to know how to stop these charges if contacting the firm and sending a STOP text fail to work. It is unlikely I will get a refund either.
If the worst comes to the worst, I could ditch that number, but who's to say they wouldn't do it all over again with the new one?
Has anybody else been scammed like this??
Thanks, guys.