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might be a long shot but is that a fibre glass dummy chimney cos if so are very prone to leaking right down that cavity
depending on construction normally fiber glass with brick slips stuck on with a fiber glass top flaunched to pot they normally leak around where lifting eyes are attached
the lead should cover the cavity but have seen it done to just hide the joint between chim and brickwork which means it could leak into cavity
might be worth looking under the chim
would fitting an air brick at ground level help him?
You may have water getting in the cavity from the chimney, running down the inside of the brickwork, and coming out of the weepholes and soaking the brickwork below
If you haven't got any internal pipes leaking, is it there a possibility the soil stack, which I doubt. Is it from condensation, there's no extractor fan.
As soon as you said white balls (cavity fill), I would put a tenner on that that's the problem.
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