Is the primary router the one that doles out IP addresses?
Have you tried to PING the primary router?
Another thing to consider is the 2.4Ghz channels. Here in Europe we use channels 1-13, in the USA they use 1-11. From memory many Apple laptops will, by default, only work between 1 and 11.
It might be useful if you open a command prompt (via an ethernet cable) and TRACERT a known IP address, eg the primary MODEM or google ( 142.251.46.174 ).
Have you tried to PING the primary router?
Another thing to consider is the 2.4Ghz channels. Here in Europe we use channels 1-13, in the USA they use 1-11. From memory many Apple laptops will, by default, only work between 1 and 11.
It might be useful if you open a command prompt (via an ethernet cable) and TRACERT a known IP address, eg the primary MODEM or google ( 142.251.46.174 ).