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To conclude (although my fight with Homeserve is only just beginning!), it turns out that I was right about the combustion chamber door seal. I got a local engineer in, and although at first he ignored my suggestion of the seal (!), eventually I persuaded him to have a look, and sure enough...

Nope. No lights there. Just the reset switch. The first I knew of any lights were when the guy took the whole white front off this morning. I'm still reading up on this particular boiler, and what I'm reading says that these combustion chamber seals MUST be replaced every time it is...

Not quite. It's not just Promax HE, but Promax HE Plus. It looks very similar, although I believe the 2 are quite different. The reset switch isn't right there on the front. You pull that lower, grey panel down to access the reset button.

It has the reset switch and I believe there are 3 lights are behind the outer casing.

I've been busy googling, and it seems that ignition lockout seems to be quite common in this Promax. In my searching I have come across 2 people finding a possibility that their fault came about from a break in the seal on the combustion chamber door - after a service. I have no idea...

I'm trying to keep up here! I've just found an old question on here -"Potterton Promax Ignition Fault - please help" Makes me see that there obviously were so many other things to consider, and kind of confirms the powerflush suggestion definitely was a bit of a cop out. On the lookout for...

DP - thanks for addressing so many points. I think it shows that I am right to be suspicious and I will try to find a local, recommended, engineer. My location is Halifax, West Yorkshire. Again, this may be coincidence, but since the guy came this morning, at about 11.30am, it hasn't...

You were right the first time with the company! Yes, Homeserve. No, they are not offering anything if it turns out not to be. The guy also said that despite the powerflush, damage may already have been done to the pump, which of course I wouldn't be covered for. No, he wasn't specific about...

I have been searching through the forum to try and find a similar question but can't find anything. I apologise if this has already been answered though. I have a Potterton Promax boiler coupled to a Gledhill Boilermate A-class storage system which was installed in our brand new house 6 years...