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OK, contacted them, let's see what they say... :)

So if I find the 1138/3 and have it installed by some technician, would it be ok?

Wow thanks for the quick reply and the valuable information :D Now, I can't find the 1138/3 on Amazon but I see: http://www.amazon.co.uk/1133-urmet-intercom-electronic-button/dp/B00BEIQZBU/ref=sr_1_fkmr0_1?ie=UTF8&qid=1421065791&sr=8-1-fkmr0&keywords=urmet+1138 Not sure if it's...

I live in a block of flats. At the main door we have this entry system: In my flat, I wanted to replace the intercom handset as the one that came when they built the block is a very basic and ugly one, but most of all it has no volume setting, so when someone rings at the door, they scare...