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Sorry, should have said, we only realised it was like this after a few weeks, but we think it has been so since installation. It was in a room we didn't use but are now decorating a a nursery! New arrivals (twins!) due end of October so it is really important to us to get it fixed. And we...

Thanks for this. That has helped me a lot. I will do that!

Here is a pic. Also, I was wondering if a window that doesn't open means it doesn't comply with building regulations. The fitter is a Fensa member so I am hoping referring to them will help get it sorted. Thanks!

We've had new windows put in throughout our house but one of them won't open without A LOT of force! The installer is has been putting us off since June and we think he trying to avoid sorting it out and we are worried it is because they have installed a window that is too wide and too heavy...