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If you had installed a new boiler and associated upgraded gas pipe, etc and then after 4 days the boiler had a fault what would you do? Would you replace the boiler for the customer or would you tell the customer that they need to contact the boiler manufacturer and arrange for one of their...

Since last night I have been having a problem with my boiler. The pilot light will ignite and stay lit but when the heating is switched on the boiler starts to fire up and after 20 seconds or so goes out completely. There is a noise when it tries to fore up similar to a gas hob when all the...