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I was deleting files in Windows Explorer, how I managed to delete my Outlook Express folder contents also I just don't know. I then went into the recycle bin and managed to restore 'something'! But, nothing is readable! I think I need to do something else! Please, please help! How can I...

I'm not sure if I am allowed to ask advice on a quote given to me! I have asked a plasterer for a quote on making good the damage made when my old central heating system was recently removed. Nothing drastic just filling in holes and scars. The other part of the job is to fill in and plaster...

I would appreciate some help, please! A friend has been sending me a series of photographs and short video clips and right up until now I have had no problem opening them. I open the photographs using Corel Snapfire and the video using Windows Media Maker However, yesterday, for the first...

Please, could someone give me an idiot-proof guide on how to use Google Earth. I'm at my wits end! I'm trying to zoom in on a few addresses in UK and mainland Europe. In most cases I can give the entire address but a message comes up saying "Your search returned no results"! Please help...

I purchased a new PC from Dell, come March I was promised a 'free' Vista upgrade. It arrived around about May. I have not opened it yet. But, two weeks ago I received a bill for £13 + from DHL for p&p from the US for Vista delivery. Can they do that? Has anyone else had this happen to them if so...

Would someone please talk me through how to UNDO an excel 'read only' doc. I made it 'read only' when emailing it and now cannot undo it to work on it again. Following the EXCEL HELP instructions has not helped. 'Idiot speak' instructions most acceptable! obliged. Crystal