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In the end we had to call our Corgi man; he came out and relit our boiler in about 20 mins without any trouble. You're right that we should have had the boiler serviced more recently - we've booked a full service in for the next couple of weeks. The thing that gets me is that NG came to my...

NG man just turned up and left after 15 minutes without fixing our boiler - he told us that he wasn't allowed to open the boiler up (maybe not CORGI?). So all he did was try to ignite it from the switch which we had aleady tried. Will just have to fork out for an emergency plumber now, I...

I should say that NG turned up without any appointment - apparently for meter exchange programme - not something I've asked for. From what people are saying on this board, it seems that someting a bit strange has gone on in my case and proper proceedures haven't been followed by NG. The...

Thanks Tony - I do see that, as you say, it is my responsibilty to keep my boiler in good repair and with a working ignitor etc. NG (and other people on this forum) said that NG would not normally do anything to a gas meter or turn off the gas unless the homeowner was present. In my case...

ok, so my boiler isn't quite older than me!

Thanks - tried this, but no spark at all. As you say, the igniter is probably gone.

I know someone has been fiddling around my gas meter since it is in my neighbour's front garden which is somewhat overgrown and all the grass around my meter had been flattened. It's true that I don't know for certain that NG turned off my gas or what, if any work, they may have done...

DP - thanks - the thing is the meter wasn't actually replaced. I think the man from NG may have tried to replace the meter and switched off our gas even though nobody was home. It was only when I got home in the evening that I found out that boiler waan't working.

I've got an ancient Vaillant combi-boiler (model VCW Sine 18 T3 WF H). It's prob older than me, but we've never had any problems with it at all... ...until we get a card on our door from National Grid saying "sorry we missed you - we visted to exchange your gas meter". I have never...