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It has been 2 weeks since the last restretch & we can still see it. Had the manager of the shop out on the last restretch & steam, & he said he was referring it to the manufacturer. I've been told some creases never come out. In the past one shop even refused to fit a carpet for us as it had...

I've had a carpet fitted, and when they laid it they left a crease in the carpet. This we think was caused by the weight of the carpet being folded over. The carpet was flat and stretched when laid. It has been restretched twice now and steamed. The crease is still visible. The carpet is also...