At the end of the process of installing a new Baxi 228, I found it doa (dead on arrival i.e. faulty coming out of the box) and had to break the news to a not too happy customer.
If that wasn't bad enough, Baxi told me that the absolute earliest they could get an engineer out was SIX DAYS!!! My suggestion of taking the boiler off the wall and swapping it was rejected out of hand as well.
Am I just very unlucky or has the Baxi brand quality plummeted since they were taken over by a foreign company?
Please be objective and fair with your replies, regardless of whether you think Baxi are still the best of all or have gone completely down the pan.
If that wasn't bad enough, Baxi told me that the absolute earliest they could get an engineer out was SIX DAYS!!! My suggestion of taking the boiler off the wall and swapping it was rejected out of hand as well.
Am I just very unlucky or has the Baxi brand quality plummeted since they were taken over by a foreign company?
Please be objective and fair with your replies, regardless of whether you think Baxi are still the best of all or have gone completely down the pan.