customer the cyl and boiler are broken and the parts for his ideal elan(wich is obviously not broken)are obsolete, so he needs to get both replaced for the tidy sum of 2800 pounds
Did they actualy say and leave paper work saying that the boiler currently required a part that they could not obtain? (Im not trying to start an argument, just curious for myself)
As we very often (and if you go by the book-everytime your in a house) suposed to advise that we cant get all parts for a boiler. ie if i go to fix a trv and theve an old netaheat or something, Ive still to comment that we cant get all the parts, doesnt mean they must replace the boiler now.
How does he know its 2800? did he accept to have a salesman come out after the engeneer to quote him?
And for the record, as far as Im aware, BG are informed by the manufacturers when a part goes out of production, on hearing this BG class that as not being able to get all the parts, altho they will try and trace ones localy of from HRPC or whatever the plumbcentre parts is called.
They will however not take a part from the likes of ebay, 2nd hand, or from what they class as an unkown/untrustworthey source (anywhere thats not a well known name or genuine buisness Prob)
As they dont want to be buying in possible fake/dodgey parts.
So yes there will be times when they say no we cant get a part to fix it, and there is a part available somewhere, which I actually agree with, they need to watch their backs aswell.