- Joined
- 9 Oct 2018
- Messages
- 31
- Reaction score
- 0
- Country
I have had this for a number of years. I probably don't need it but I've got it.
I change every year or haggle about the price as year two invariably doesn't include a free service.
This year I went with EDF. The advertise the first thing they will do is contact you and arrange an inspection and service.
I had the inspection and was advised I should have a service. I phoned and was old it would be at the end of the contract year and would need to pay for one if I wanted it now.
I complained and, after threatening to take it to the Financial Services Ombudsman, I got my service. The engineer seemed to do no more than the one who inspected the boiler but hey-ho. On the Work Completion Form no further works required.
Letter arrives from insurance company – engineer has found sludge and scale and a power flush recommended. Queried this with the insurance company, they checked with the engineer and customer services and it all appears to have been a mistake on their part. The boiler is fine.
I did ask if this was a standard letter all customers get and was of course assured that wasn’t the case. But it’s potentailly a nice little earner otherwise.
After careful consideration, for anyone considering boiler insurance, I regret I am not able to recommend EDF.
I change every year or haggle about the price as year two invariably doesn't include a free service.
This year I went with EDF. The advertise the first thing they will do is contact you and arrange an inspection and service.
I had the inspection and was advised I should have a service. I phoned and was old it would be at the end of the contract year and would need to pay for one if I wanted it now.
I complained and, after threatening to take it to the Financial Services Ombudsman, I got my service. The engineer seemed to do no more than the one who inspected the boiler but hey-ho. On the Work Completion Form no further works required.
Letter arrives from insurance company – engineer has found sludge and scale and a power flush recommended. Queried this with the insurance company, they checked with the engineer and customer services and it all appears to have been a mistake on their part. The boiler is fine.
I did ask if this was a standard letter all customers get and was of course assured that wasn’t the case. But it’s potentailly a nice little earner otherwise.
After careful consideration, for anyone considering boiler insurance, I regret I am not able to recommend EDF.