If you have a flow rate of 9ltrs per min you would have to have an inlet temp of 20 deg C as the temp dial on max is 60degC,in other words it wont modulate down at full flow if the dial is on full so would assume you have a gas pressure problem at the meter or the gas valve (check the meter valve is fully on) either way you need someone registerd to sort it out. ps try running the hot tap on full then drop down the controll panel down and find the gas valve test switch it shoul be set at normal, turn it to max then time the meter again this switch will hold the gas on full no mater what, if your timeing is 36 seconds ish then you have a faulty dhw sthermister if its still 96 then as said gas pressure prob PSS dont forget to put test switch back to normal position