Can't stand the rain

[Evelyn]

Our Potterton Suprima HE 50 is less than a year old. Two weeks after installation last year it died on us - timer controls were OK but boiler completely dead. Pottertons/Heatteam came out and replaced the fan, saying rain water had got in. I asked how to stop this happening again, guy just shrugged. So I posted on this site to see if anyone had heard of this happening and no one had, everyone else I spoke to was incredulous, so I took out boiler cover insurance with PowerGen.

Now it's happened again - got back from holidays, cold, tired, husband with flu, and boiler dead in the water. Called out PowerGen-recommended company, they diagnosed the same thing - rain water is getting in the flue because of where the house is situated (very exposed on a corner) and where the flue is (the only place it can be - coming out of the kitchen). They will not fix the fan until a rain guard is put in place.

Has anyone heard of this before? Are these rain guards easy to find/build?

 

[htgeng]

Our Potterton Suprima HE 50 is less than a year old. Two weeks after installation last year it died on us - timer controls were ?

Hang on a minute. Isn't this a condensing boiler? Condensing boilers love rainwater down the flue Rainwater down the air intake is another matter

Can you perhaps take a photo of the the flue and add it on here for comments?

 

[Evelyn]

OK, at work so can't add photo, but by flue I mean the chunky white pipe with a black end that sticks out of the kitchen wall, where the condensing steam comes out. It sticks out quite a way, about 12 inches or more. As we were told it was a problem with rainwater getting onto the fan, I am guessing you are right, and it is water down the air intake bit of that?

Has anyone come across this before, and if so, how did they solve it?