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- 31 May 2007
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Hi
Recently I got a new cream carpet fitted in one of the rooms, after 4months I have noticed under the two radiators I have there is a long 1inch thick black line running as far as the radiators span.
When buying the carpet it came with a lifetime stain protection guarentee ( apparenlty has some scotch guard protection) I have tried to clean the carpet and hover it but I still have these long black lines ( one of the radiators is 2metres wide)
What I want to know is what am I entitled too, I am intending to go back to the shop but would like to know where I stand with this.
It was a local shop so I know they can be a bit funny but at the end of the day its a manufacture guarentee that came with the carpet not them, so they should be able to sort this right? or not?
Really appreciate peoples comments
Thank you very much
Recently I got a new cream carpet fitted in one of the rooms, after 4months I have noticed under the two radiators I have there is a long 1inch thick black line running as far as the radiators span.
When buying the carpet it came with a lifetime stain protection guarentee ( apparenlty has some scotch guard protection) I have tried to clean the carpet and hover it but I still have these long black lines ( one of the radiators is 2metres wide)
What I want to know is what am I entitled too, I am intending to go back to the shop but would like to know where I stand with this.
It was a local shop so I know they can be a bit funny but at the end of the day its a manufacture guarentee that came with the carpet not them, so they should be able to sort this right? or not?
Really appreciate peoples comments
Thank you very much