Afternoon all,
I've been having some damp issues recently and after contacting CIGA, they put the installer in touch with me who attended my property for an inspection. The results have come back and the installer has offered to remove cavity wall insulation from my property as a goodwill gesture.
They also advised that the survey highlighted some property maintenance issues that could lead to water ingress and that as a result of this, they would not be willing to cover the cost of any redecorating etc.
I got some conflicting messages as on the day of the inspection, the agent who attended seemed to be quite happy with the state of the repair of the property and made some comments to this effect - saying that I was right to fill in the small cracks that where in around the mortar and red bricks.
However, the report says that whilst they take no responsibility for the redecorating and remedial work, they are willing to remove the cavity wall insulation as a goodwill gesture. This is fairly contradicting as if they highlighted the property maintenance issues then why would they just 'offer' to remove the insulation if it is my fault?
I'm confused as to what to do. I can sign their form and send it back to them and the extraction process will be done for free - however, there is a caveat that by me doing this, the matter will be 'concluded in a full and final matter' - surely meaning I have no comeback.
Now, on one hand, I really want to just get the cavity wall insulation removed - but on the other hand, I don't know whether the installer is just trying to limit their exposure, so to speak. I really don't want for me to dispute this and then for them to pull their goodwill gesture - leaving me back at square one.
Has anyone else had any similar experiences? CIGA have asked me to e-mail them with my concerns around this but I have a very small timescale in which to return the paperwork. I don't want to upset the apple cart by disputing it and having the offer pulled but on the other hand, I also don't want to be too quick to jump at the first offer if there is a chance I could dispute this successfully.
It sounds as if the installer knows they might be in the wrong and are just offering to remove the cavity wall insulation so that is that and they 'get out' of any having to pay for the redecorating.
Any advice would be greatly appreciated.
I've been having some damp issues recently and after contacting CIGA, they put the installer in touch with me who attended my property for an inspection. The results have come back and the installer has offered to remove cavity wall insulation from my property as a goodwill gesture.
They also advised that the survey highlighted some property maintenance issues that could lead to water ingress and that as a result of this, they would not be willing to cover the cost of any redecorating etc.
I got some conflicting messages as on the day of the inspection, the agent who attended seemed to be quite happy with the state of the repair of the property and made some comments to this effect - saying that I was right to fill in the small cracks that where in around the mortar and red bricks.
However, the report says that whilst they take no responsibility for the redecorating and remedial work, they are willing to remove the cavity wall insulation as a goodwill gesture. This is fairly contradicting as if they highlighted the property maintenance issues then why would they just 'offer' to remove the insulation if it is my fault?
I'm confused as to what to do. I can sign their form and send it back to them and the extraction process will be done for free - however, there is a caveat that by me doing this, the matter will be 'concluded in a full and final matter' - surely meaning I have no comeback.
Now, on one hand, I really want to just get the cavity wall insulation removed - but on the other hand, I don't know whether the installer is just trying to limit their exposure, so to speak. I really don't want for me to dispute this and then for them to pull their goodwill gesture - leaving me back at square one.
Has anyone else had any similar experiences? CIGA have asked me to e-mail them with my concerns around this but I have a very small timescale in which to return the paperwork. I don't want to upset the apple cart by disputing it and having the offer pulled but on the other hand, I also don't want to be too quick to jump at the first offer if there is a chance I could dispute this successfully.
It sounds as if the installer knows they might be in the wrong and are just offering to remove the cavity wall insulation so that is that and they 'get out' of any having to pay for the redecorating.
Any advice would be greatly appreciated.
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