Channel drain

Joined
15 Mar 2024
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United Kingdom
Just had a channel drain fitted. I later found that the gulley was not cleaned out, so I had to do it myself.
Now water is sitting for over 2 meters
I am an O A P and don't know if the channel drain should be fitted next to the gulley as shown.
I now worry as to whether the gulley is damaged
Firm would not return, so I have contacted trading standards, but need some advice and information to have to strengthen my case.
 

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