Installed a p shaped bath with a curved shower screen about 4 months ago. Have just got a call from the customer saying that the glass has fallen off from its mounting. Went to investigate and sure enough the glass has come out of its frame falling to the lino floor and tearing it and then onto the radiator scratching and denting it.
Never come across this before. The screen appears to be held in to the frame by a rubber type sealant which i assume is factory set. Anyone had this problem and how did you resolve it.
Customer on holiday at the moment but i need to resolve this problem as it is dangerous and the damage will have to be sorted.
Will be going to the shop it was purchased from to explain the situation but dont want to be accused of a faulty installation. Am i right in saying that the glass screen is factory set into its frame and should not be able to fall out?
The screen is 6mm tempered glass and is not damaged but do not want to put it back in until I,m sure it wont fall out again.
Any advice is appreciated
Never come across this before. The screen appears to be held in to the frame by a rubber type sealant which i assume is factory set. Anyone had this problem and how did you resolve it.
Customer on holiday at the moment but i need to resolve this problem as it is dangerous and the damage will have to be sorted.
Will be going to the shop it was purchased from to explain the situation but dont want to be accused of a faulty installation. Am i right in saying that the glass screen is factory set into its frame and should not be able to fall out?
The screen is 6mm tempered glass and is not damaged but do not want to put it back in until I,m sure it wont fall out again.
Any advice is appreciated