Can anyone offer any advice please? We hired a tiler to tile a kitchen and bathroom for us late last year as we had just bought a new house and it was a bit of a timewarp.
This guy had previously worked for us in our old house and his work was OK, not amazing but good.
This time around he was a disaster. The kitchen tiling was OK after I touched a few bits up.
The bathroom was a nightmare, some of it was so bad that we had to get him back to remove the tiles from one wall and re-do. This was seriously, seriously bad - I still have the photos and they are unbelievable. TBH the guy was ill and shouldn't have been coming to work but he insisted on coming in his health definitely affected his work.
After being redone the result was OK, not the dream bathroom I had in mind but OK. Now six months later we have discovered a leak coming through the ceiling below. The grout in the tiles above is saturated and turning orange (it should be grey) in places it looks mouldy.
We've had an independent plumber (one not involved in fitting the new bathroom) out to look today. We're waiting for him to come back with a flexible camera to get a proper look but his opinion so far is that it is the tiling that is at fault.
So what do I do know? I really don't want this tiler back in my house, he has already had one chance to put his shoddy work right and now this. I have no faith in his ability to do a decent job. I want the work put right and I don't see why I should pay for it (again). The tiler in question is local, he is Checkatrade registered (doesn't mean much but it means I know where he lives and that he has insurance).
Has anyone had to deal with a similar situation or has any advice to give me? Any help much appreciated.
This guy had previously worked for us in our old house and his work was OK, not amazing but good.
This time around he was a disaster. The kitchen tiling was OK after I touched a few bits up.
The bathroom was a nightmare, some of it was so bad that we had to get him back to remove the tiles from one wall and re-do. This was seriously, seriously bad - I still have the photos and they are unbelievable. TBH the guy was ill and shouldn't have been coming to work but he insisted on coming in his health definitely affected his work.
After being redone the result was OK, not the dream bathroom I had in mind but OK. Now six months later we have discovered a leak coming through the ceiling below. The grout in the tiles above is saturated and turning orange (it should be grey) in places it looks mouldy.
We've had an independent plumber (one not involved in fitting the new bathroom) out to look today. We're waiting for him to come back with a flexible camera to get a proper look but his opinion so far is that it is the tiling that is at fault.
So what do I do know? I really don't want this tiler back in my house, he has already had one chance to put his shoddy work right and now this. I have no faith in his ability to do a decent job. I want the work put right and I don't see why I should pay for it (again). The tiler in question is local, he is Checkatrade registered (doesn't mean much but it means I know where he lives and that he has insurance).
Has anyone had to deal with a similar situation or has any advice to give me? Any help much appreciated.