Hello everyone.
We are having windows fitted by anglian installer. Unfortunately, it seems a few problems have arisen.
Are these problems worthy of suspending payment.
1.
The first is a large gap between frame and window on one window. From the top side to the bottom side there is minimum gap of nearly 8mm to over 15 mm at it's widest, and the screws are plainly evident.
Also, the window cill is cut longer than the frame, probably meaning the window should have been larger... Is this gap size normal or acceptable?
2.
The second is the amount of plaster removed from the side of the walls when removing the frame. Whilst that can happen, the fitter had no plaster with him so filled up the large gaps with a sealant, the same he put around the window edges when you finish. Then, having filled the gap with the sealant, the strip is placed over it. The rest of the gap, which is showing, will be filled with plaster. This was also done to another window in the house.
Is this excusable, or is it fair to ask the fitter (or should he) take out this strip and put plaster underneath it.
3
Also, none of the internal cills have been removed because they said the metal cills are attached to the house and would be too diffult /cause too much damage to remove. The frames are metal and have been in place for 40/years, so I guess this is understandable.
All thoughts welcome. Is this a a problem worthy of complaining to someone else about and
suspending final payment.
We are having windows fitted by anglian installer. Unfortunately, it seems a few problems have arisen.
Are these problems worthy of suspending payment.
1.
The first is a large gap between frame and window on one window. From the top side to the bottom side there is minimum gap of nearly 8mm to over 15 mm at it's widest, and the screws are plainly evident.
Also, the window cill is cut longer than the frame, probably meaning the window should have been larger... Is this gap size normal or acceptable?
2.
The second is the amount of plaster removed from the side of the walls when removing the frame. Whilst that can happen, the fitter had no plaster with him so filled up the large gaps with a sealant, the same he put around the window edges when you finish. Then, having filled the gap with the sealant, the strip is placed over it. The rest of the gap, which is showing, will be filled with plaster. This was also done to another window in the house.
Is this excusable, or is it fair to ask the fitter (or should he) take out this strip and put plaster underneath it.
3
Also, none of the internal cills have been removed because they said the metal cills are attached to the house and would be too diffult /cause too much damage to remove. The frames are metal and have been in place for 40/years, so I guess this is understandable.
All thoughts welcome. Is this a a problem worthy of complaining to someone else about and
suspending final payment.