Hi Folks
I have issue where the water isn’t draining properly, I have taken the manhole cover out and there is water sitting there .
I have called Severn Trent out twice and both times they have jet washed the drains and checked with cctv and have confirmed the drains are clear.
however each day in evening when I check the drain under the manhole there is water sitting there and it clear by the morning.
i have been in contact again with ST again but they are not willing to come out as they have advised that the issue is within my boundary.
speaking to them over WhatsApp they have advised: The blockage is within the property boundary not on the main pipe. I can not see exactly where unfortunately. When they have written all clear on those notes they mean that the severn trent assets are clear.
They checked all the drains after they'd cleared the blockage on your private pipe so at the time of the CCTV the private pipes were also clear.
The private pipes were surveyed after the blockage was cleared which is why they were then clear. The initial blockage was in the private pipes not the severn trent pipes. due to this I am unable to arrange for another engineer to attend your property and you will need to contact a private contractor to clear this.
I am not sure what to do with this? As if I call someone out they will most likely unblock the issue but I can see it just coming back again.
Any thoughts?
I have issue where the water isn’t draining properly, I have taken the manhole cover out and there is water sitting there .
I have called Severn Trent out twice and both times they have jet washed the drains and checked with cctv and have confirmed the drains are clear.
however each day in evening when I check the drain under the manhole there is water sitting there and it clear by the morning.
i have been in contact again with ST again but they are not willing to come out as they have advised that the issue is within my boundary.
speaking to them over WhatsApp they have advised: The blockage is within the property boundary not on the main pipe. I can not see exactly where unfortunately. When they have written all clear on those notes they mean that the severn trent assets are clear.
They checked all the drains after they'd cleared the blockage on your private pipe so at the time of the CCTV the private pipes were also clear.
The private pipes were surveyed after the blockage was cleared which is why they were then clear. The initial blockage was in the private pipes not the severn trent pipes. due to this I am unable to arrange for another engineer to attend your property and you will need to contact a private contractor to clear this.
I am not sure what to do with this? As if I call someone out they will most likely unblock the issue but I can see it just coming back again.
Any thoughts?