Hi Folks
I have a stocks and shares ISA and until recently was under the impression that I have a small amount of money invested there. In April this year, I receive a statement from them confirming this which also agreed with the figures of my personal investment records which I keep at home.
A few weeks ago, my wife and I decided to use that money to make some improvements to our home just before Xmas. However, when I contacted the investment company they said that I do not have any money in that account and that I withdrew all the money earlier in the year !!
This naturally upset both of us because we were hoping to use that money to make the home improvements. I then contacted them again and requested they send a breakdown of the transactions leading to the date when I withdrew all the money. Upon receiving the records, I found out that I had withdrawn all the money in October 2015, and I also remembered the reason why I withdrew the funds at that time.
Can I take some sort of action against the investment company since I received the statement in April this year confirming that I did indeed have funds invested in there whereas their transaction records show I withdrew all the money in October 2015?
Thanks
I have a stocks and shares ISA and until recently was under the impression that I have a small amount of money invested there. In April this year, I receive a statement from them confirming this which also agreed with the figures of my personal investment records which I keep at home.
A few weeks ago, my wife and I decided to use that money to make some improvements to our home just before Xmas. However, when I contacted the investment company they said that I do not have any money in that account and that I withdrew all the money earlier in the year !!
This naturally upset both of us because we were hoping to use that money to make the home improvements. I then contacted them again and requested they send a breakdown of the transactions leading to the date when I withdrew all the money. Upon receiving the records, I found out that I had withdrawn all the money in October 2015, and I also remembered the reason why I withdrew the funds at that time.
Can I take some sort of action against the investment company since I received the statement in April this year confirming that I did indeed have funds invested in there whereas their transaction records show I withdrew all the money in October 2015?
Thanks