can anybody shed any light onto something for me please:
we (well my husband) went to turn off the water to our house via the internal stop cock so he could remove the taps and sink to replace them all.
to our surprise, the internal stop cock doesn't turn the water off at all, not even a little bit.
He then went outside onto our street and lifted the cast iron manhole to search for the external stop cock, hoping to override the internal problem.
It then becomes apparent that there isn't an external SC between pavement level and 2 and a half foot down the manhole.
There is one of these inspection holes outside our house.
We are an end terrace on a block of four houses.
Outside next door, there are 2 of these inspection holes and outside next door but 2, there are 4.
I rang northumbrian water and they told me they wold happily send somebody out to find the external stop cock for a small fee of £98.
I find it hard to understand how the company can expect us to pay for a problem which is there responsibility (the face that there appears to be no stop cock).
Does anybody have an previous experience with NW? thanks
we (well my husband) went to turn off the water to our house via the internal stop cock so he could remove the taps and sink to replace them all.
to our surprise, the internal stop cock doesn't turn the water off at all, not even a little bit.
He then went outside onto our street and lifted the cast iron manhole to search for the external stop cock, hoping to override the internal problem.
It then becomes apparent that there isn't an external SC between pavement level and 2 and a half foot down the manhole.
There is one of these inspection holes outside our house.
We are an end terrace on a block of four houses.
Outside next door, there are 2 of these inspection holes and outside next door but 2, there are 4.
I rang northumbrian water and they told me they wold happily send somebody out to find the external stop cock for a small fee of £98.
I find it hard to understand how the company can expect us to pay for a problem which is there responsibility (the face that there appears to be no stop cock).
Does anybody have an previous experience with NW? thanks