We have a 4 year old house with a gas fire in our front room.
We have never used it, in fact we only ever saw it lit when we were looking at the property before buying.
Recently we decided to use it so because it had been so long we got a gas man round to check it all out.
Small external pipe needed replaced but when he did the smoke test it failed.
So he told us to get the flue sweeped and call him back.
We then got a sweep out but he couldn't the brush all the way up.
When he went into the loft he mentioned that normally where there is a junction box there should also be some kind of access point to allow him to sweep the rest of the flue.
He mentioned that he had never seen our particular setup before and recommended we got in touch with the builder.
Unfortunately the builder has since gone bust so i got in touch with the NHBC as we are still covered with them.
They however have told me that they can do nothing and cant confirm if they will cover the problem until a certified gas man can tell them what exactly is the issue i.e. exactly why the smoke test is failing.
But we are going round in circles as he can't tell us for sure.
Can anyone give me any advice as to what we should do, do we need to get a builder out to confirm what the problem is or is there a different kind of tradesman that can do this?
And how would it work, e.g. would a builder come out, find the problem and then tell the gasman who then tells NHBC?
I just want to get the thing fixed (and paid for if we are entitled to it).
Thanks!
We have never used it, in fact we only ever saw it lit when we were looking at the property before buying.
Recently we decided to use it so because it had been so long we got a gas man round to check it all out.
Small external pipe needed replaced but when he did the smoke test it failed.
So he told us to get the flue sweeped and call him back.
We then got a sweep out but he couldn't the brush all the way up.
When he went into the loft he mentioned that normally where there is a junction box there should also be some kind of access point to allow him to sweep the rest of the flue.
He mentioned that he had never seen our particular setup before and recommended we got in touch with the builder.
Unfortunately the builder has since gone bust so i got in touch with the NHBC as we are still covered with them.
They however have told me that they can do nothing and cant confirm if they will cover the problem until a certified gas man can tell them what exactly is the issue i.e. exactly why the smoke test is failing.
But we are going round in circles as he can't tell us for sure.
Can anyone give me any advice as to what we should do, do we need to get a builder out to confirm what the problem is or is there a different kind of tradesman that can do this?
And how would it work, e.g. would a builder come out, find the problem and then tell the gasman who then tells NHBC?
I just want to get the thing fixed (and paid for if we are entitled to it).
Thanks!