So Which are fiddling their customer satisfaction surveys, have Worcester Bosch staff selecting best buys and they are taking backhanders hmmm...
STATISTICS Lies and mis-representation
If there are 10,000 Wubbish boilers sold and only 2% of customers are happy then Witch can report that 200 customers are happy. If there are 400 Starboilers sold and 49% of customers are happy then Witch will say Wubbish are the best as they have 200 happy customers compared to only 196 happy Starboiler customers.
Is there any outright fiddling of survey results, NO of course not