Hot water problems

[Sooty74]

Hi everybody my name is mick and I am new to all this so please stick with me
I have a benchmark RD 537i and this morning it was asking to be reset so I did this but I am not getting hot water and the burner light will not light I have switched it on and off a couple of times and it will still not work please can somebody help me as I need hot water many thanks in advance
Mick

 

[Agile]

I have never heard of a boiler called a Benchmark!

But a RD 537i is a Worcester Greenstar model!

 

[Sooty74]

It's a british gas one that has benchmark on the front so that's why I put it but if not sorry but the problem is still there so any advise would be welcom

 

[45yearsagasman]

Mick, does the boiler work for Central heating? Does it display any fault codes. Benchmark? I knew what you meant.

 

[Sooty74]

Hi Pete

Thanks for that there was heating on this morning but not now and it said press reset so I did but nothing happened I've just checked again and the error code has come back it's E9 hope that helps
Thanks
Mick

 

[Dan Robinson]

It has an ignition failure - probably needs a proper service.

 

[Sooty74]

It has a service every year via British gas and I think it was last done about Oct
Thanks

 

[Dan Robinson]

Like I said.

It probably needs a proper service.

 

[Andygasman2010]

E9 is overheat on these, could be a blockage in either heat exchanger or a faulty pump.

Can you not call BG out to repair it? Expect them to say you need a powerflush.

 

[Dan Robinson]

Quite right, I was confusing myself with the Each code.