Hi there
I am having double glazing fitted (as I type), the windows and a 3-pane concertina door are in and being finished... but...
I have noticed some scratches on two of the door panes and a few of the windows.
I have paid a deposit but not the rest yet.
The fitter has told me that there is a regulation in the UK that states you have to be able to see the scratch with the naked eye from a required distance.
Is this true? Or is this a convenient fabrication?
If so what is the distance? Also what if I actually can see the scratches but the double glazing firm say they cannot ... what then? As a consumer paying (quite a lot of) money for this double glazing can I demand that the scratched panes be replaced?
thanks for any help and/or advice you can give on this matter...
I am having double glazing fitted (as I type), the windows and a 3-pane concertina door are in and being finished... but...
I have noticed some scratches on two of the door panes and a few of the windows.
I have paid a deposit but not the rest yet.
The fitter has told me that there is a regulation in the UK that states you have to be able to see the scratch with the naked eye from a required distance.
Is this true? Or is this a convenient fabrication?
If so what is the distance? Also what if I actually can see the scratches but the double glazing firm say they cannot ... what then? As a consumer paying (quite a lot of) money for this double glazing can I demand that the scratched panes be replaced?
thanks for any help and/or advice you can give on this matter...