Neff compact oven with microwave

Joined
9 Oct 2014
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United Kingdom
Model: C67p70. Hi we have a problem with our oven, when the cook has finished we open the door and it continues to beep. The light also does not come on when the door is opened. It's like the oven doesn't register that the door has been opened. what is the issue and are there any possible fixes? Thank you in advance!
 
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