Hi
Moved in to a new build property about 8 months ago but noticed the downstairs toilet hasn't been flushing correctly for the last couple of months, i.e. the water doesn't go at once and often tissue is still left in the bowl.
The toilet cistern butts up to a boxed out section which contains the incoming water supply and the soil pipe down to the sewer. The soil pipe has a return on it pointing upwards, which has a grey cap on it. I assume this is to stop smells?
Whilst investigating this I removed the grey cap and the toilet flushed as expected and everything cleared with no issues. However the down side was the smells from the sewers, which wasn't liveable. So I replaced the cap and we are back where we started as clearly the toilet isn't blocked and neither is the pipework.
I wasn't sure if it would affected this, but the drain pipe from the hand basin has been fitted directly behind the toilet in to the top of the soil pipe before it drops down.
I am trying to resolve this with the builder/plumber but based on previous experiences its going to take time and unsubtly I will be bullsh*ted about the issue.
Any ideas as to the issues or what else I could try?
Moved in to a new build property about 8 months ago but noticed the downstairs toilet hasn't been flushing correctly for the last couple of months, i.e. the water doesn't go at once and often tissue is still left in the bowl.
The toilet cistern butts up to a boxed out section which contains the incoming water supply and the soil pipe down to the sewer. The soil pipe has a return on it pointing upwards, which has a grey cap on it. I assume this is to stop smells?
Whilst investigating this I removed the grey cap and the toilet flushed as expected and everything cleared with no issues. However the down side was the smells from the sewers, which wasn't liveable. So I replaced the cap and we are back where we started as clearly the toilet isn't blocked and neither is the pipework.
I wasn't sure if it would affected this, but the drain pipe from the hand basin has been fitted directly behind the toilet in to the top of the soil pipe before it drops down.
I am trying to resolve this with the builder/plumber but based on previous experiences its going to take time and unsubtly I will be bullsh*ted about the issue.
Any ideas as to the issues or what else I could try?