Worcester Bosch came out to check for a leak on my newly-installed WB 30CDi boiler recently. The boiler was fine and the leak was eventually found to be in an elbow joint under the living room floor.
However, the WB engineer did a thorough test of the WB 30CDi boiler and this included checking the gas supply. The gas meter is located within 2m of the boiler.
He checked the gas flow rate and it was below the minimum required for the WB 30CDi boiler - not by much, but still below.
WB will revoke any warranty/guarantee on the boiler if I don't get the problem fixed. They say that the governor in the gas meter needs to be changed to allow a higher flow rate.
I have several questions on this issue.
1. Should the original installers be held accountable is WB revoke my 5-year guarantee on the boiler? They are WB registered and, surely, they should have checked my gas flow rate was within specs for the boiler?
2. I phoned Southern Electric (who also supplied my gas) and they said I need to contact National Grid. I phoned National Grid and they said I need to contact Southern Electric. Who is responsible for changing the governor on a gas meter?
However, the WB engineer did a thorough test of the WB 30CDi boiler and this included checking the gas supply. The gas meter is located within 2m of the boiler.
He checked the gas flow rate and it was below the minimum required for the WB 30CDi boiler - not by much, but still below.
WB will revoke any warranty/guarantee on the boiler if I don't get the problem fixed. They say that the governor in the gas meter needs to be changed to allow a higher flow rate.
I have several questions on this issue.
1. Should the original installers be held accountable is WB revoke my 5-year guarantee on the boiler? They are WB registered and, surely, they should have checked my gas flow rate was within specs for the boiler?
2. I phoned Southern Electric (who also supplied my gas) and they said I need to contact National Grid. I phoned National Grid and they said I need to contact Southern Electric. Who is responsible for changing the governor on a gas meter?