Hi all
I had a new heating system in August this year. The team who did the job is very far away from home (Birmingham).
Since it's done, the first problem is water pressure. It fall to about 0.8 and the system doesn't work. So my husband called them and they remote controlled my hubby to sort it out.
About a month ago, we found one of the radiators doesn't work. The rest works. I tried to contact the team and he doesn't reply. That radiator was working when the system was first installed. We didn't use heating in the summer and the first time really need it, we noticed it didn't work. However, when my hubby called this guy (boss of the team) he is not interested to help.
My question is: who's responsibility is this to sort it out, when a new system goes wrong within 2 months? My hubby said that radiator was not working when he checked on the day the guys was doing the heating in August. They then sorted it out. But now it is not working again. We do not have any guarantee of the system from this team. I didn't realise it would suddenly not work. Does it mean I have to pay to get it sorted?
As regarding to the problem, we have bleed 3 pints from the radiator. We have tried to turn off the other radiators and waited. Pin in the head was ok. When taken head off the radiator is still not hot. We are only junior DIYers, so we really don't want to get into balancing.
Any suggestions, guys?
I had a new heating system in August this year. The team who did the job is very far away from home (Birmingham).
Since it's done, the first problem is water pressure. It fall to about 0.8 and the system doesn't work. So my husband called them and they remote controlled my hubby to sort it out.
About a month ago, we found one of the radiators doesn't work. The rest works. I tried to contact the team and he doesn't reply. That radiator was working when the system was first installed. We didn't use heating in the summer and the first time really need it, we noticed it didn't work. However, when my hubby called this guy (boss of the team) he is not interested to help.
My question is: who's responsibility is this to sort it out, when a new system goes wrong within 2 months? My hubby said that radiator was not working when he checked on the day the guys was doing the heating in August. They then sorted it out. But now it is not working again. We do not have any guarantee of the system from this team. I didn't realise it would suddenly not work. Does it mean I have to pay to get it sorted?
As regarding to the problem, we have bleed 3 pints from the radiator. We have tried to turn off the other radiators and waited. Pin in the head was ok. When taken head off the radiator is still not hot. We are only junior DIYers, so we really don't want to get into balancing.
Any suggestions, guys?