It does sound a bit odd doesnt it? For a long time after the builder finished this job the customer witheld a large sum of money from him for all sorts of questionable reasons and on 8th December he still owed the builder the best part of £20k. The customer told me yesterday that BG came to look at his boiler because it wasn't working and while they were there they noticed the zone valve and pump were leaking so changed them. The zone valve and pump are in the loft and the boiler isnt, so I dont know how they noticed this leak, and if they did see a leak, why not just nip it up? there would have been absolutely no need to change them. Also, why did the customer not just add this complaint to his list of reasons to withhold money from the builder?
I think there is some salient piece of information that the customer isnt telling me.
Does anyone know, If they had BG homecare cover ( which is what they say they had) would this cover them to do the works they appear to have done? Because the customer is certainly not the sort of guy who would have paid for it if he could have just got me back to sort it for free.
I think there is some salient piece of information that the customer isnt telling me.
Does anyone know, If they had BG homecare cover ( which is what they say they had) would this cover them to do the works they appear to have done? Because the customer is certainly not the sort of guy who would have paid for it if he could have just got me back to sort it for free.