It seems that IHDs are failing across the country when you move supplier. First time we moved SSE to EDF there was no problem the IHD kept showing our usage but the price was wrong. I suspect EDF didn't bother to load their tariff onto the IHD. Next time, now, we moved to EONnext and the IHD is no longer getting the signal from the meter. All the suppliers blame the. IHD saying it's too far or out of date etc. Or you have the wrong type of meter - this is just delaying tactics because they are in a mess!!
I think it's to do with pairing the device to the meter. When a supplier takes over a smart meter they try to load their own details and it all goes wrong. I don't know how the process works - maybe they have to rely on some network people called DCC.
Does anybody know how the IHD is paired to the meter - it must have a unique ID or something ? And it must be done from the smart meter end? Any smart meter installers out there ?
I think it's to do with pairing the device to the meter. When a supplier takes over a smart meter they try to load their own details and it all goes wrong. I don't know how the process works - maybe they have to rely on some network people called DCC.
Does anybody know how the IHD is paired to the meter - it must have a unique ID or something ? And it must be done from the smart meter end? Any smart meter installers out there ?