Crisis at 4pm yesterday (it never happens at 9am), missus smelt gas, turned it off, and called the helpful people from British Gas. Engineer from Wales & West Utilities came and turned it on, confirmed a leak and turned it off. Served a notice that it mustn't be turned on until the leak is fixed.
Had to call our former plumber in desperation who cut the offending branch and capped it, allowing us to get the boiler working again so we didn't freeze in the -4 temps. This procedure took him 23 minutes. As he is hanging his torch up for good, we now have to find another plumber to replace the offending pipe.
Not such a bad story but here's the glitch. The paperwork W&WU left us says they are responsible for stopping gas leaks. They will not carry out pipework repairs that cannot be completed in 30 minutes.
Why bother I ask W&WU, just stay in your tearooms where you can't come to any harm!!!
Had to call our former plumber in desperation who cut the offending branch and capped it, allowing us to get the boiler working again so we didn't freeze in the -4 temps. This procedure took him 23 minutes. As he is hanging his torch up for good, we now have to find another plumber to replace the offending pipe.
Not such a bad story but here's the glitch. The paperwork W&WU left us says they are responsible for stopping gas leaks. They will not carry out pipework repairs that cannot be completed in 30 minutes.
Why bother I ask W&WU, just stay in your tearooms where you can't come to any harm!!!