My daughter who lives a 500 mile round trip away from us, has a Sterling 10 alarm that has worked well for the 3 years she has been in the house.
There was no service records left with the alarm just the user code, so I have no idea when the battery was last replaced.
She phoned yesterday to say that when they try and set the alarm the unit beeps but does not set, the beeps just carry on whereas before it would chime and set after about 20 sec.
I am not familiar with the Sterling 10 panel and will probably replace the panel / keypads / sounder for her with Texecom gear later in the year, but in the meantime do you think changing the battery would help or any other suggestions would be welcome.
I could talk her husband through something simple like changing the battery but if it requires re-programming we are struggling as She doesn't have the engineer code and the company who installed it are no longer trading.
Thanks
There was no service records left with the alarm just the user code, so I have no idea when the battery was last replaced.
She phoned yesterday to say that when they try and set the alarm the unit beeps but does not set, the beeps just carry on whereas before it would chime and set after about 20 sec.
I am not familiar with the Sterling 10 panel and will probably replace the panel / keypads / sounder for her with Texecom gear later in the year, but in the meantime do you think changing the battery would help or any other suggestions would be welcome.
I could talk her husband through something simple like changing the battery but if it requires re-programming we are struggling as She doesn't have the engineer code and the company who installed it are no longer trading.
Thanks