went upto to the inlaws to see if i could help them regarding their phone and internet problems as they were lost and bt were quoting £190 call out and high hourly rate if it was not bts fault.
The phone quality was poor (faint and echo) i tried this on all the sockets inc the master and the modem kept disconnecting also. They have the newer NTE5 type master socket so i took the lower part off and plugged a good know working phone into the test socket and it was perfect so obviously not a bt problem and so my problem.
On the rear of the lower NTE5 part is 2 x 4 core cables (all cores in good condition ans are connected to terminals 2,3,4,5 (2 to each of the terminals)....... 1 cable runs off to a slave socket (modem connects to this one) and thats it. The other cable goes outside and upstairs to a bedroom slave socket then onto another slave and then a 3rd (the telephone is usually plugged in this last one) thats all they have plugged in, 1 cordless telephone upstairs and the computer modem downstairs.
it has always been wired this way and has worked for years, they have not opened any sockets up and to my knowledge not damaged any wiring either.
Where would i start in trying to locate the fault ?
anyone seen this fault before and could offer any suggestions ?
Thanks Leee
The phone quality was poor (faint and echo) i tried this on all the sockets inc the master and the modem kept disconnecting also. They have the newer NTE5 type master socket so i took the lower part off and plugged a good know working phone into the test socket and it was perfect so obviously not a bt problem and so my problem.
On the rear of the lower NTE5 part is 2 x 4 core cables (all cores in good condition ans are connected to terminals 2,3,4,5 (2 to each of the terminals)....... 1 cable runs off to a slave socket (modem connects to this one) and thats it. The other cable goes outside and upstairs to a bedroom slave socket then onto another slave and then a 3rd (the telephone is usually plugged in this last one) thats all they have plugged in, 1 cordless telephone upstairs and the computer modem downstairs.
it has always been wired this way and has worked for years, they have not opened any sockets up and to my knowledge not damaged any wiring either.
Where would i start in trying to locate the fault ?
anyone seen this fault before and could offer any suggestions ?
Thanks Leee