Hi All, we have a Texecom Smartcom wired to our 64w panel and connected via ethernet.
All had been working well up until a few days ago when we suddenly couldn't use the Texecom connect app, with a message that it couldn't connect to the panel. The Cloud Server Connected and Wifi Connected led's were both flashing on the Smartcom and the LAN Connected light was not lit at all at this time.
I followed the advice given here today, so thanks to secureiam and to everyone else who's provided suggestions to help others to resolve similar issues, and I disconnected and then reconnected the Smartcom's connection to the panel and all now seems to be working well again!
Does anyone know why this issue occurred and how I prevent it from happening again please?
All had been working well up until a few days ago when we suddenly couldn't use the Texecom connect app, with a message that it couldn't connect to the panel. The Cloud Server Connected and Wifi Connected led's were both flashing on the Smartcom and the LAN Connected light was not lit at all at this time.
I followed the advice given here today, so thanks to secureiam and to everyone else who's provided suggestions to help others to resolve similar issues, and I disconnected and then reconnected the Smartcom's connection to the panel and all now seems to be working well again!
Does anyone know why this issue occurred and how I prevent it from happening again please?