Hi, I ordered two different batches of the same porcelain tile, same size etc.
However now that they have arrived my builder has noticed that the first batch are smaller than the second batch.
The difference in size means that we are unable to lay them down in a straight line. The difference is around 1.5-2mm between the batches.
The supplier is saying that the tiles are not rectified so is within the "Tolerance guide lines". I've examined the boxes and they just state the tile size, they don't give any tolerance guidelines.
I had thought that rectified tiles where for people who wanted very thin grout lines. I'm not that bothered about thick grout lines, the issue is that one batch of the same tile can't be laid in a straight line with another batch.
They haven't said what the range is but it seems to me very unreasonable to sell a product that can't be laid.
Any advice on what can be done? Is this a common occurance?
However now that they have arrived my builder has noticed that the first batch are smaller than the second batch.
The difference in size means that we are unable to lay them down in a straight line. The difference is around 1.5-2mm between the batches.
The supplier is saying that the tiles are not rectified so is within the "Tolerance guide lines". I've examined the boxes and they just state the tile size, they don't give any tolerance guidelines.
I had thought that rectified tiles where for people who wanted very thin grout lines. I'm not that bothered about thick grout lines, the issue is that one batch of the same tile can't be laid in a straight line with another batch.
They haven't said what the range is but it seems to me very unreasonable to sell a product that can't be laid.
Any advice on what can be done? Is this a common occurance?