Hi All,
I think Screwfix deserve a mention & top marks for customer service.
On Thursday I contacted their head office to report a fault on my mitre saw 7 months into the 12 months guarantee. Straight away I was offered an exchange or refund. As the saw had given me good service in the past I opted for a replacement. No problem they said & arranged for it to be collected the following day, Slight problem here trying to wrap it up & making it safe,( lesson here always keep the original packaging). I called back & asked if I could drop it off at the nearest branch, no problem.
I took it straight down & discovered more good news, the saw had gone down £10 which they credited to my account.
The new one arrived at 8.30 am the next day.
Well done Screwfix.
I think Screwfix deserve a mention & top marks for customer service.
On Thursday I contacted their head office to report a fault on my mitre saw 7 months into the 12 months guarantee. Straight away I was offered an exchange or refund. As the saw had given me good service in the past I opted for a replacement. No problem they said & arranged for it to be collected the following day, Slight problem here trying to wrap it up & making it safe,( lesson here always keep the original packaging). I called back & asked if I could drop it off at the nearest branch, no problem.
I took it straight down & discovered more good news, the saw had gone down £10 which they credited to my account.
The new one arrived at 8.30 am the next day.
Well done Screwfix.