Hello,
I had a Veka composite front door fitted just under 3 years ago. It is a front door with 2 side panels (with windows). All came as a Veka package from installer (i saw the labels so know it is genuine).
The door was a tight fit to start and was told it would 'loosen up'. Now, a couple years in it is really annoying as it seems to be getting worse. I can see the door just clip the frame when closing but cannot see anything loose that tightening would fix.
Fitter claims adjustments or installation problems are not covered by warranty after 1 year and they will not come and assess. They are FENSA and I kind of expect better. I went FENSA and bought a good brand door and just did not expect this so soon. Am i being unreasonable to expect this fixed by the installers? Should Veka composite doors 'swell' or warp?
Thanks,G
I had a Veka composite front door fitted just under 3 years ago. It is a front door with 2 side panels (with windows). All came as a Veka package from installer (i saw the labels so know it is genuine).
The door was a tight fit to start and was told it would 'loosen up'. Now, a couple years in it is really annoying as it seems to be getting worse. I can see the door just clip the frame when closing but cannot see anything loose that tightening would fix.
Fitter claims adjustments or installation problems are not covered by warranty after 1 year and they will not come and assess. They are FENSA and I kind of expect better. I went FENSA and bought a good brand door and just did not expect this so soon. Am i being unreasonable to expect this fixed by the installers? Should Veka composite doors 'swell' or warp?
Thanks,G