I've just had a new Potterton boiler fitted. The plumber tried to commision the boiler today and could not get it to work.
The supplier has said that the unit can not be returned and exchanged and that a Potterton engineer must firstly inspect the boiler.
The engineer is not available until next Wednesday.
Not exactly good customer service from Potterton.
Should I insist that the boiler is replaced as it is not fit for purpose ?
The supplier has said that the unit can not be returned and exchanged and that a Potterton engineer must firstly inspect the boiler.
The engineer is not available until next Wednesday.
Not exactly good customer service from Potterton.
Should I insist that the boiler is replaced as it is not fit for purpose ?