Looking a bit of help. I recently got my bathroom floor tiled. The original floor was 18 - 20mm marine chipboard I think, all screwed down and level, and the tiler felt that this was secure enough to tile on.
I bought the tiles and adhesive, and he explicitly told me to get flexible adhesive for a wooden floor. I went to a well-known DIY chain and asked for this type of adhesive, which they gave me. Got back, the tiler who was foreign and not knowing all the adhesive brands here in UK, asked me twice was I sure that adhesive was flexible and for wooden floor. Based on the advice I had received in the store, told him yes.
3 weeks later, tile and grout has started to crack and come loose - turns out it was the wrong adhesive that I was given - not flexible.
Have complained, but store now questioning tiler's 'qualifications' etc. Who is in the wrong? Complaint has gone to their head office.
I bought the tiles and adhesive, and he explicitly told me to get flexible adhesive for a wooden floor. I went to a well-known DIY chain and asked for this type of adhesive, which they gave me. Got back, the tiler who was foreign and not knowing all the adhesive brands here in UK, asked me twice was I sure that adhesive was flexible and for wooden floor. Based on the advice I had received in the store, told him yes.
3 weeks later, tile and grout has started to crack and come loose - turns out it was the wrong adhesive that I was given - not flexible.
Have complained, but store now questioning tiler's 'qualifications' etc. Who is in the wrong? Complaint has gone to their head office.