We're currently having some renovation work on our house. The work has mainly been in the kitchen but we also have added some additional jobs around the house, one of which was to replace the front windows.
We requested replacement of 3 windows (2x bay windows and 1x single window) with upvc sash. We provided pictures and measurements with this request so that it was clear what we were asking for.
This work is included in a number of additions to the original quotation and we weren't given an exact figure for the cost of the windows, however we were informed verbally that each individual window would be £200+ vat and all seemed to be included in the additional works 'fixed price quotation' in which it was detailed that they builders would:
'remove and dispose of 3x existing windows to the front elevation of the house. Supply and fit 3x best quality white faced upvc sliding sash windows in keeping with existing. To include spring loading with spiral balances and complete with finishing furniture/stays.
The windows were ordered a few weeks ago and are due for delivery on early next week. Ok discussion with the builder yesterday it transpires that he has only ordered windows for the downstairs bay has completely neglected the upstairs window replacements that we requested.
We are not sure now where we stand on this. He says that he has only costed for this window in the quotation. We now need to order further windows for the upstairs. We have obviously interpreted he 3 windows listed in the contract as the 3 windows requested in our emails and not the 3 individual windows that make up
a bay! We had no reason the think otherwise since we had been very clear in our request.
It should be noted here that our primary dealings regarding the quotation were with the company surveyor who then prepared the contract but was provided with cost by the builder/company owner.
We obviously are not happy to pay the additional cost of windows which will be generated due to the error or the builders rather than ourselves. Our decision to go ahead with replacing the windows was based on the overall quotation. We just don't know where we stand with the legal side of things and could do with some advice?
We requested replacement of 3 windows (2x bay windows and 1x single window) with upvc sash. We provided pictures and measurements with this request so that it was clear what we were asking for.
This work is included in a number of additions to the original quotation and we weren't given an exact figure for the cost of the windows, however we were informed verbally that each individual window would be £200+ vat and all seemed to be included in the additional works 'fixed price quotation' in which it was detailed that they builders would:
'remove and dispose of 3x existing windows to the front elevation of the house. Supply and fit 3x best quality white faced upvc sliding sash windows in keeping with existing. To include spring loading with spiral balances and complete with finishing furniture/stays.
The windows were ordered a few weeks ago and are due for delivery on early next week. Ok discussion with the builder yesterday it transpires that he has only ordered windows for the downstairs bay has completely neglected the upstairs window replacements that we requested.
We are not sure now where we stand on this. He says that he has only costed for this window in the quotation. We now need to order further windows for the upstairs. We have obviously interpreted he 3 windows listed in the contract as the 3 windows requested in our emails and not the 3 individual windows that make up
a bay! We had no reason the think otherwise since we had been very clear in our request.
It should be noted here that our primary dealings regarding the quotation were with the company surveyor who then prepared the contract but was provided with cost by the builder/company owner.
We obviously are not happy to pay the additional cost of windows which will be generated due to the error or the builders rather than ourselves. Our decision to go ahead with replacing the windows was based on the overall quotation. We just don't know where we stand with the legal side of things and could do with some advice?