worcester 24i junior pump replacement

[ladymay]

Hi

I've been quoted £430 plus VAT to replace the pump on my worcester boiler. I looked the part up online and it seems the list price is around £120 so the figure seems high to me. I've asked for a breakdown of costs but they are not forthcoming.. Anyone have any guidelines?

 

[namsag]

Tell them to get lost . If you are not diy minded phone BG they will do a fixed price repair including the part for £165 approx .
These people are trying to rip you off big big style it is no more than a half hour job and although the proper pump comes with a special housing for your boiler there is no need to change all of this. Just the pump head can be change and the part is around £65

 

[Agile]

We would expect to charge about £84 + £65.

Its difficult to immagine what kind of firm is quoting you so much, but some of the "call out" firms charge £65 per half hour and double the cost of parts! That quickly adds up!

Tony

 

[ladymay]

Thanks. That's what I suspected. On your advice I phoned British Gas and have actually taken out a cover policy with them which means they will fix it for free this time and hopefully stop me having to go through this nonsense in the future!

 

[Agile]

So that we can give the correct advice to people can you tell us the charges involved?

Tony

 

[ladymay]

Sure. If I had gone for a fixed price fix it would have been £200. This is for any problem and is based on postcode (I live in London)

I decided to go for a years policy at £38 a month. This covers;

My current issue
A yearly boiler service.
All internal plumbing (so taps, toilet etc) and central heating system including radiators
External plumbing including waste pipe, drains etc

After a year the price drops by £10 a month

 

[Agile]

Thats £456 in the first year falling to £336 in the second year.

Still a fairly expensive option when a reasonably priced firm could have replaced the pump for £149 though. I am going to replace one this afternoon for a landlord!

Or even when compared with the BG fixed price which can be very good value when expensive parts are required.

I hope that you find the future cover beneficial.

Tony

 

[ladymay]

Yeah, it is a little expensive but to be honest I've been in the flat for just under a year and had to call plumbers out 3 times so far at a cost of around £300.
It seems you don't get anyone to walk through your door for less than £80 in London.
The pipe work and bathroom fittings are pretty old so I am fully expecting at least another call out for those in the next year and the boiler really needs a service so I reckon it's worth it at least for this year.

 

[Deleted member 105431]

Worcester do their own policys that would've been alot cheaper (and they have better engineers. You've paid a princely sum in my opinion-make sure you get your moneys worth and call them out for any minor faults that occur.

 

[mickyg]

and bathroom fittings are pretty old so I am fully expecting at least another call out for those in the next year

Read the small print of T&C, your not covered for outlets, eg. taps, showers etc.. just pipework to it..

 

[Deleted member 105431]

the bg call center person has mugged you off for a fat commission

 

[spacethegas]

the boiler really needs a service

i very much doubt the 'BG service' will take more than 10 min.

 

[Deleted member 105431]

the boiler really needs a service

i very much doubt the 'BG service' will take more than 10 min.

bg service is just a telegan and out the door. partly why they killed that powermax owner.

 

[namsag]

Dangermouse you and other poorly trained BG may class a service as ten mins but there are still guys on the company that know how to service properly without resorting to a telegan.
AND if you check the powermax incident has nothing to do with a service. Do you ACTUALTY now the story behind that case.
What makes a worcester engineer better the fact they are only working on one make of boiler i doubt that makes them good engineers only a good robot

 

[Deleted member 105431]

Dangermouse you and other poorly trained BG may class a service as ten mins but there are still guys on the company that know how to service properly without resorting to a telegan.
AND if you check the powermax incident has nothing to do with a service. Do you ACTUALTY now the story behind that case.
What makes a worcester engineer better the fact they are only working on one make of boiler i doubt that makes them good engineers only a good robot

worcester engineers are experts on their range of boilers. Bg aren't experts on anything. BG productivity dictates the quality of servicing-not enough time therefore shyte job done. FACT!