Getting desperate and need advice please!!!!!!!!
I've got a problem with the above boiler installed 2 years ago under warmfront scheme by Carillion (lots of problems with installation but working ok after a few weeks and corrective visits )- had 2 annual services since with no problems.
at the end of the 2 year guarantee got British Gas cover for future problems and their engineer came 12 days after guarantee 'ran out' to inspect system - he reported 'pump overrun not working' (he checked Worcesters installation guide online and stated this should have been connected at installation, but nowhere said it was connected or not (installation failure or breakdown?) - when the boiler stops there is the sound of water (running back the Br Gas man said) for a few seconds and it has always done this - even through the 2 years inspections.
I dont understand the workings of this boiler so have to ask for advice - how do i find out if the pump overrun was connected at installation (Carillion say Br Gas eng report did not say enough, only that it was not working - they want to know if 'never' working or 'broken'- unfortunately if it was 'broken' Carillion say it is now out of warranty (12 days from the 2 year warranty ending and Br Gas arriving to inspect.
I've asked Br Gas if this problem affects my cover for future problems and have been assured via email it won't but would like to know how to find out if the problem was with installation -
please can somebody advise me what's what - so i can understand the pump overrun - do i need to get another engineer in to check it out and how easy is it to find out what gone wrong.
hope someone out there has time to read this and what i've put down makes sense to someone as Carillion are not interested unless Br Gas report says why pump overrun is not working.
cheers
ian
I've got a problem with the above boiler installed 2 years ago under warmfront scheme by Carillion (lots of problems with installation but working ok after a few weeks and corrective visits )- had 2 annual services since with no problems.
at the end of the 2 year guarantee got British Gas cover for future problems and their engineer came 12 days after guarantee 'ran out' to inspect system - he reported 'pump overrun not working' (he checked Worcesters installation guide online and stated this should have been connected at installation, but nowhere said it was connected or not (installation failure or breakdown?) - when the boiler stops there is the sound of water (running back the Br Gas man said) for a few seconds and it has always done this - even through the 2 years inspections.
I dont understand the workings of this boiler so have to ask for advice - how do i find out if the pump overrun was connected at installation (Carillion say Br Gas eng report did not say enough, only that it was not working - they want to know if 'never' working or 'broken'- unfortunately if it was 'broken' Carillion say it is now out of warranty (12 days from the 2 year warranty ending and Br Gas arriving to inspect.
I've asked Br Gas if this problem affects my cover for future problems and have been assured via email it won't but would like to know how to find out if the problem was with installation -
please can somebody advise me what's what - so i can understand the pump overrun - do i need to get another engineer in to check it out and how easy is it to find out what gone wrong.
hope someone out there has time to read this and what i've put down makes sense to someone as Carillion are not interested unless Br Gas report says why pump overrun is not working.
cheers
ian