worcester greenstar 25Si/30Si not working after holiday

Joined
30 Dec 2006
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Location
Kent
Country
United Kingdom
Hello,
I was wondering if anyone can help. I've just returned from holiday and our house was freezing, when I checked the boiler I noticed it was flashing red "reset" button and another flashing blue button. Tried to reset it but it keeps going back to flashing red and blue buttons after a bunch of noise. When we left my husband set the boiler to "vacation" mode but it's been snowing since we've been away. Any suggestions??? It's a combi bosch boiler installed less than 3 years ago. I've tried switching it off and on at the mains but no luck. Do you think it's due to a frozen pipe???
 
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a quick guess....frozen condense pipe

defrost with boiling water from kettle or use hairdryer
 

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