Yale alarm help needed

[emmaw5782]

Hi. I really hope that one of you can help me as I am absolutely at the end of my tether with my alarm!

I have the Yale 3600 and last week I changed the batteries in the control unit. Since then it has had a complete mind of its own! The door chimes aren't working any more and so it's not alarming when I exit, it just seems to randomly alarm and I can't trust it to behave!

I called Yale this afternoon. While I was on the phone the guy got me to do a walk test and the two door contacts both beeped. He said that in that case, they're set to 'burglar' and not 'entry' and this is obviously the problem. Great I thought!

I firstly tried editing the device (at this point the front door one wasn't working but the back door one was) to select 'entry' but this didn't work. So then I took both door contacts off, changed the batteries, re-installed them as 'entry'... but surprise, surprise, now neither of them work!!

PLEASE can someone offer any advice on what to try next?

THanks
Emma

 

[madman41]

Await a reply from

YaleGuy he's god with Yale stuff

 

[yaleguy3]

Sadly I can't help with the 3600 as I have never installed or dealt with them.
I presume you have a manual that you are using . I can only really suggest resetting the system and starting from scratch.

If you don't have a manual then there is one here http://www.fastalarms.co.uk/HSA3600.pdf

 

[emmaw5782]

Hi, thanks. Yep, that's the manual I have but I still can't work it out! How do I restore the factory settings, can't even see that in the manual.

Similar topic, should the jumpers be on or off?

Thanks for your help, it is appreciated. If I could take the alarm off the wall and throw it out of the window, I probably would at the moment!!

Emma

 

[emmaw5782]

I found the problem!

The spring on the back of the sensor was bending so not being properly depressed. I packed behind it so that it's now going in straight and it works!

Hooray!

 

[JohnD]

FWIW, the Factory Reset instructions for Yale HSA3501/3601/3801 are not in the instruction book or on the Yale website, but they will send you if you email the cust support group.

I've got a copy and have stapled into the instruction book, also tucked a copy into the standby battery compartment.

 

[Europlex]

I've got a copy and have stapled into the instruction book, also tucked a copy into the standby battery compartment.

Not good practice, no paperwork should be inside control equipment. (Fire hazard)

That aside > a pro system of today is not allowed to do this, it breaks the regs.

 

[JohnD]

not a pro system. Who cares?

 

[Europlex]

not a pro system. Who cares?

Can't you read and comprehend? No? Never mind.

 

[Alarm]

Pro or cheap, a fire hazard is a fire hazard.
Then again if your house burns down, as long as no one is hurt all fine and well.
Then the claim on the insurance could be an issue.